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CUSTOMER FOCUS

ADVANCED CUSTOMER RELATIONSHIP MANAGEMENT focuses on professional customer profiling using emotional intelligence, complimentary sales; upselling and cross selling, implementation of the ARC theory and closing of sales deals

CUSTOMER EXPERIENCE

INTERMEDIATE CUSTOMER RELATIONSHIP MANAGEMENT is focuses on the life cycle of the customer from inception to expiration.

CUSTOMER SERVICE

ELEMENTARY CUSTOMER RELATIONSHIP MANAGEMENT is a course designed to help inculcate these key things into your customer service/customer facing representative.